Security Policy

When we talk about security, we don’t just mean protecting the transmissions between your computer and our systems. We do far more to help safeguard your information.

Our security measures

We have an integrated system of industry best practices and technologically advanced safeguards that includes:

  • SSL and encryption
  • Firewall
  • Monitoring
  • Automatic logout

SSL and encryption. We use an industry-standard technology called Secure Sockets Layer (SSL) on our account services websites to encrypt the information flowing between your computer and our servers. Encryption works by scrambling words and numbers before they travel across the Internet so they can’t be read or altered.

Several levels of encryption are available. A higher number indicates more secure communication. Browsers that support 128-bit encryption or higher currently offer the best protection.

Firewall. A firewall is a combination of hardware and software deployed to control the information that can pass from the Internet into our internal systems and servers. Firewalls enforce a set of rules intended to bar intruders and viruses from gaining entry.

Monitoring. We continually monitor our systems for evidence of attempted break-ins. Our monitoring methods combine internal resources and security companies we pay to help safeguard your information.

Automatic logout. The automatic logout is intended to protect your account information from passersby if you’re interrupted and leave your computer before logging out. Typically, you’ll be automatically logged out 20 minutes after your last click in a secure session.

Security measures you can take

You can take numerous actions to increase your Internet security. Some basic security measures are listed below, but we encourage you to also read through the security topics listed in the navigation menu on the left.

  • Use a browser with 128-bit encryption or higher.
  • Make sure you’re on a secure page.
  • Log out and close your browser.
  • Clear your cache.

Use a browser with 128-bit encryption or higher. To enter the account service areas of our site, your browser must support minimum 128-bit encryption.

Make sure you're on a secure page. When viewing account information online, you’ll know that the information being transmitted is being encrypted and secure if the “locking” symbol of your browser shows a closed lock. Your browser will always display this lock in the same location. Typically, it’s in the lower right of the browser window, but not all browsers show it in the same place. Find it on your browser and always check for it in that location when inputting or looking at confidential information

You can also look at the address box (URL) to see whether http:// has changed to https://. The “s” indicates your connection is secure. However, you can’t trust this indicator alone if you’ve clicked an email link because some “phishing” scams have managed to fake the “https” to make the URL look secure.

Log out and close your browse If you leave a computer without logging out and closing your browser, someone else could use the browser’s back button to view information you entered.

The user ID and password you use to access account information on your country specific Franklin Templeton website are protected separately by our site’s security, which clears them from your browser as soon as you’ve logged in.

Clear your cache. As an additional precaution after visiting any secure site, you may wish to delete any page images your browser stored to your hard drive. These page images are called “cache.” Your computer uses cache to make your experience faster by loading images from your hard drive rather than downloading them repeatedly from the website’s server. Your browser’s Help section should have instructions detailing how to clear your cache.

Security threats are ever changing

We use intensive testing procedures and other safeguards to verify that customer information is protected. But no security system is foolproof. Please be sure you’re comfortable with our security measures before accessing your account online.